Frequently Asked Questions

Frequently Asked Questions

Yarn Descriptions and Pictures

  • Are the yarn descriptions accurate?

    We strive to make sure that all of the details describing the yarn we sell are accurate.  We typically take the product descriptions from the website of the yarn manufacturers.  The weight of the ball or skein of yarn is typically an approximate weight and may be a little higher or lower than the stated weight.  Similarly, the actual length of the yarn included in a ball or skein may be higher or lower than the stated length.   If you feel that the yarn you receive does not match the description,  please contact us right away at hello@PeninsulaFlockKnits.com.

  • Will my yarn look like the pictures?  Typically, the actual color of the yarn you receive will be close to the color shown in the picture, but will vary.  The color can be different for a number of reasons, including differences in dye lots, natural variation in color, lighting of the photo and the limitations of digital images.  If you are unhappy with the color of the yarn you receive, please contact us right away at hello@PeninsulaFlockKnits.com

Orders & Shipping

  • How will my order be shipped?

    Your order will usually be processed within one business day of being received (our store is closed for business Sundays and Mondays).  

  • Do you ship internationally? 
    We currently do not ship internationally.

  • Do you offer expedited shipping?

    You will have a choice of shipping options, with an option for expedited shipping, at check out.

  • Can I pick up my order at your store?

    Yes, simply select "PICK UP" option during check out. You will receive a shipping confirmation e-mail when your order is available for pick up. 

  • Do you charge sales tax?

    Burlingame, California sales tax will automatically be charged to all online orders and all in store purchases without a resale certificate.

  • Do you wind yarn before you send it?

    No, but we will wind yarn by request. Please make a note in the "special instructions" section during check out if you would like your yarn wound. Please note that once yarn is wound, it is no longer eligible for any return or exchange.

  • Do you take special orders?

    Yes, please call us (650) 678-0968 or e-mail us at hello@peninsulaflockknits.com.

  • Do you match dye lots?

    Yes, we always match dye lots. It's important to note that some of our vendors dye yarns in lots as small as 3 skeins. Large orders may include more than one dye lot, assuming we feel they match well. If we have any concerns, we will call or e-mail you prior to processing your order.

Returns/Exchanges

  • What’s your return policy?

Yarn/kits can be returned in original condition for exchange or store credit up to 30 days after purchase.  Yarn that has been wound cannot be returned or exchanged. Yarns that have been special ordered or drop shipped are not eligible for exchange or store credit.  The cost of the pattern (if applicable) is not refundable. To complete your return, we require a receipt or proof of purchase. You will receive store credit in the amount you paid for the item.

Needles, hooks, notions, roving, books, patterns, magazines (printed or digital) as well as all sale merchandise are not refundable or eligible for exchange. 

There will be no refund for shipping costs on any returns or exchanges.

***If you experience an issue due to manufacturer defect, please call or email the store.***

If you have questions about a return, please contact us at hello@peninsulaflockknits.com

  • Can I cancel, add to or change an online order after it has been placed?

    Please call or e-mail us immediately, and we will do our best to accommodate you. We try to process orders as quickly as possible and are unable to intercept a package once it has left our store.

  • How do I return or exchange something I bought in the store?

    We offer store credit or exchange within 30 days with the receipt for unused, non-sale, non special ordered yarn in the original form of the current dye lot. All other items are a final sale. The yarn from kit purchases may be returned for store credit only. The cost of the pattern (if applicable) is not refundable.

  • How do I return or exchange something I bought online?

    Please send returns and a copy of your sales receipt to:

    Peninsula Flock Knits - Returns
    329 Primrose Rd, #69
    Burlingame, CA  94010

There will be no refund for shipping costs on any returns or exchanges.  If you'd like to make an exchange, please place a separate order for the new items, and we will refund your card upon receipt of the returned items.

Peninsula Flock Knits is not responsible for any shipping costs associated with returns or any items lost in transit. If the entirety of an order that qualified for free shipping is returned to us, you will be credited your order total less the actual shipping paid.

  • I received the wrong item! What do I do?

    Your satisfaction is very important to us. If you receive an order with an error, please call us at (650) 678-0968 or e-mail us at hello@peninsulaflockknits.com immediately, and we will make it right. Items sent in error can be exchanged or returned for full credit. We will pay for all associated shipping costs.

Our Burlingame Retail Store

  • What are your store hours?

    We are generally open on the following schedule:

     Monday Closed
    Tuesday 11:30 am to 5:30 pm
    Wednesday 4:00 pm to 8:00 pm
    Thursday 11:30 am to 5:30 pm

    Friday

    		 11:30 am to 5:30 pm
    Saturday 10:00 am to 5:30 pm
    Sunday Closed

     

We are typically closed on holidays.  We may also be closed for a week or two several times a year while we are looking for the next great yarn to share with you.  Please check our Instagram page https://www.instagram.com/peninsulaflockknits/ for the most up to date information.